{"id":16416,"date":"2020-06-05T12:47:15","date_gmt":"2020-06-05T16:47:15","guid":{"rendered":"https:\/\/www.ncqa.org\/?page_id=16416"},"modified":"2025-12-03T16:39:38","modified_gmt":"2025-12-03T21:39:38","slug":"covid-driven-telehealth-surge-triggers-changes-to-quality-measures","status":"publish","type":"page","link":"https:\/\/www.ncqa.org\/programs\/data-and-information-technology\/telehealth\/covid-driven-telehealth-surge-triggers-changes-to-quality-measures\/","title":{"rendered":"COVID-Driven Telehealth Surge Triggers Changes to Quality Measures"},"content":{"rendered":"<p><strong>Changes to all NCQA programs resulting from the pandemic are summarized <a href=\"https:\/\/www.ncqa.org\/covid\/\">here<\/a>.<\/strong><\/p>\n<p><strong>Updated June 5, 2020<\/strong><\/p>\n<p>The Board of Directors of the National Committee for Quality Assurance (NCQA) approved a sweeping set of adjustments to 40 of its widely-used Healthcare Effectiveness Data and Information Set (HEDIS) measures \u2013 in support of health plans, clinicians and patients who rely on telehealth services in record numbers as a result of the disruption brought on by the COVID-19 pandemic.<\/p>\n<p>The changes will apply to the measurement of health care quality starting this year. They align with recent telehealth guidance from the Centers for Medicare &amp; Medicaid Services and other federal and state regulators.<\/p>\n<p>\u201cYou cannot drive quality improvement if your measures don\u2019t take into account what has quickly become the fastest growing modality for providing health care services,\u201d said NCQA President Margaret E. O\u2019Kane. \u201cThe timely approval by our Board of these changes signals that we understand the important role telehealth has played in making care available amid an unprecedented national lockdown and that it will continue to be an important part of the health care system going forward.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Changes to all NCQA programs resulting from the pandemic are summarized here. Updated June 5, 2020 The Board of Directors of the National Committee for Quality Assurance (NCQA) approved a sweeping set of adjustments to 40 of its widely-used Healthcare Effectiveness Data and Information Set (HEDIS) measures \u2013 in support of health plans, clinicians and [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":16193,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-16416","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>COVID-Driven Telehealth Surge Triggers Changes to Quality Measures - NCQA<\/title>\n<meta name=\"description\" content=\"Changes to all NCQA programs resulting from the pandemic are summarized here.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ncqa.org\/programs\/data-and-information-technology\/telehealth\/covid-driven-telehealth-surge-triggers-changes-to-quality-measures\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"COVID-Driven Telehealth Surge Triggers Changes to Quality Measures - NCQA\" \/>\n<meta property=\"og:description\" content=\"Changes to all NCQA programs resulting from the pandemic are summarized here.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ncqa.org\/programs\/data-and-information-technology\/telehealth\/covid-driven-telehealth-surge-triggers-changes-to-quality-measures\/\" \/>\n<meta property=\"og:site_name\" content=\"NCQA\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/NCQA.org\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-03T21:39:38+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ncqa.org\/wp-content\/uploads\/2021\/04\/NCQA_cmyk_tag.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"627\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@NCQA\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.ncqa.org\/programs\/data-and-information-technology\/telehealth\/covid-driven-telehealth-surge-triggers-changes-to-quality-measures\/\",\"url\":\"https:\/\/www.ncqa.org\/programs\/data-and-information-technology\/telehealth\/covid-driven-telehealth-surge-triggers-changes-to-quality-measures\/\",\"name\":\"COVID-Driven Telehealth Surge Triggers Changes to Quality Measures - NCQA\",\"isPartOf\":{\"@id\":\"https:\/\/www.ncqa.org\/#website\"},\"datePublished\":\"2020-06-05T16:47:15+00:00\",\"dateModified\":\"2025-12-03T21:39:38+00:00\",\"description\":\"Changes to all NCQA programs resulting from the pandemic are summarized here.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.ncqa.org\/programs\/data-and-information-technology\/telehealth\/covid-driven-telehealth-surge-triggers-changes-to-quality-measures\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.ncqa.org\/programs\/data-and-information-technology\/telehealth\/covid-driven-telehealth-surge-triggers-changes-to-quality-measures\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.ncqa.org\/programs\/data-and-information-technology\/telehealth\/covid-driven-telehealth-surge-triggers-changes-to-quality-measures\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.ncqa.org\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Our Programs\",\"item\":\"https:\/\/www.ncqa.org\/programs\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Data and Information Technology\",\"item\":\"https:\/\/www.ncqa.org\/programs\/data-and-information-technology\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Telehealth\",\"item\":\"https:\/\/www.ncqa.org\/programs\/data-and-information-technology\/telehealth\/\"},{\"@type\":\"ListItem\",\"position\":5,\"name\":\"COVID-Driven Telehealth Surge Triggers Changes to Quality Measures\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.ncqa.org\/#website\",\"url\":\"https:\/\/www.ncqa.org\/\",\"name\":\"NCQA\",\"description\":\"Measuring quality. 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