{"id":42908,"date":"2025-04-14T12:00:32","date_gmt":"2025-04-14T16:00:32","guid":{"rendered":"https:\/\/www.ncqa.org\/?page_id=42908"},"modified":"2026-01-30T13:13:38","modified_gmt":"2026-01-30T18:13:38","slug":"cahps-health-plan-survey-5-1h-adult-version-cpa","status":"publish","type":"page","link":"https:\/\/www.ncqa.org\/report-cards\/health-plans\/state-of-health-care-quality-report\/cahps-health-plan-survey-5-1h-adult-version-cpa\/","title":{"rendered":"CAHPS Health Plan Survey 5.1H, Adult Version (CPA)"},"content":{"rendered":"

This measure provides information on the experiences of commercial and Medicaid members with the organization and gives a general indication of how well the organization meets members\u2019 expectations. Results summarize member experiences through ratings, composites and question summary rates.<\/p>\n

Four global rating questions reflect overall satisfaction:<\/p>\n

    \n
  1. Rating of All Health Care.<\/li>\n
  2. Rating of Health Plan.<\/li>\n
  3. Rating of Personal Doctor.<\/li>\n
  4. Rating of Specialist Seen Most Often.<\/li>\n<\/ol>\n

    Five composite scores summarize responses in key areas:<\/p>\n

      \n
    1. Claims Processing (commercial only).<\/li>\n
    2. Customer Service.<\/li>\n
    3. Getting Care Quickly.<\/li>\n
    4. Getting Needed Care.<\/li>\n
    5. How Well Doctors Communicate.<\/li>\n<\/ol>\n

      NCQA\u2019s Healthcare Effectiveness Data and Information Set (HEDIS) is the premier tool for monitoring the quality of health plan care. HEDIS\u00a0Volume 3: Specifications for Survey Measures<\/i>\u00a0includes surveys and protocols for the CAHPS 5.1H Survey. Order\u00a0HEDIS Volume 3: Specifications for Survey Measures<\/a>\u00a0today. To learn more about CAHPS, visit the Agency for Healthcare Research and Quality (AHRQ) visit the \u00a0website at: https:\/\/www.ahrq.gov\/cahps<\/a>.<\/p>\n

      Historical Results \u2013 National Averages<\/h2>\n","protected":false},"excerpt":{"rendered":"

      This measure provides information on the experiences of commercial and Medicaid members with the organization and gives a general indication of how well the organization meets members\u2019 expectations. Results summarize member experiences through ratings, composites and question summary rates. Four global rating questions reflect overall satisfaction: Rating of All Health Care. Rating of Health Plan. […]<\/p>\n","protected":false},"author":45,"featured_media":0,"parent":733,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-42908","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nCAHPS Health Plan Survey 5.1H, Adult Version (CPA) - NCQA<\/title>\n<meta name=\"description\" content=\"This measure provides information on the experiences of commercial and Medicaid members with the organization and gives a general indication of how well the organization meets members\u2019 expectations. 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